Subha Srinivasan

Senior Vice President, Global Service Delivery & Customer Experience, Rakuten Symphony

Subha Srinivasan is Senior Vice President of Global Service Delivery & Customer Experience at Rakuten Symphony, where she unites the company’s Cloud, RAN, and OSS product lines into one integrated delivery motion. Her teams power large-scale telecom transformations through AI-driven automation, DevOps and CI/CD/CT practices, end-to-end quality assurance, partner interoperability, and global product rollout and support. She has pioneered the concept and strategy behind AI-first delivery for telcos, reimagining the path from lab to live in the AI-driven era.

Subha joined Rakuten Symphony through its acquisition of Robin.io, where she had previously worked with Rakuten Mobile as a primary customer. Prior to that, she served as Business Unit Head for the Data Center and Services BU under the Engineering and R&D division of HCL Technologies. Over more than two decades in the technology space, spanning her early years as a UNIX kernel developer, Subha has led organizations at the intersection of customer success, delivery, and data center technologies, driving scale, operational excellence, P&L growth, and results-driven delivery across global markets.

She has been recognized as one of the Top 100 Customer Success Strategists by industry peers, and is a computer science graduate from South India.