Vin Varma

Chief Operating Officer, Podimetrics

Vin (Vinod) Varma is the Chief Operating Officer at Podimetrics, where he leads the operating model, systems, and culture that enable the company to grow and scale while delivering exceptional outcomes for patients, providers, and clients. A central focus of his role is co-leading a company-wide AI transformation with the founder, working across three areas: streamlining end-to-end workflows to drive operational efficiency; reimagining patient and provider engagement through smarter communication approaches that improve activation, retention, and revenue; and embedding AI across every function to raise team productivity and free team members to focus on patients and provider relationships. Beyond the transformation agenda, Vin owns the cross-functional operating rhythm, driving clarity, accountability, and execution across the organization.

Prior to Podimetrics, Vin was the Chief Experience Officer for Oak Street Health, a network of primary care centers delivering value-based care to adults on Medicare, serving more than 180,000 patients across over 170 clinics nationwide. He led all aspects of Patient Experience across clinics, call centers, and digital channels, and was responsible for Service Operations spanning Sales and Service contact centers, Referral Processing, Medical Records, Triage Nurse, and Pharmacy Technician operations.

Before that, Vin was VP of Omnichannel Service for United Healthcare, where he led product management for consumer experience capabilities, covering voice and digital service experience, agent desktop, and voice of the customer capabilities across UHC members and providers. Prior to that, Vin created and led an award-winning Product Strategy and Customer Experience group for American Express Global Business Travel (GBT), leading the strategy, design, development, and deployment of all of Amex GBT’s digital and service capabilities, as well as Service Design for Amex GBT operations. He has also worked in operational roles with American Express Corporate Cards, Standard Chartered Bank, and Bank of America in India.

Vin completed his MBA from The Ohio State University. He is also a practitioner of Design Thinking, applying it in product and service design and in consulting for a healthcare startup, and has been a guest lecturer at Rutgers Business School on Design Thinking in Innovation. Vin is passionate about leadership development and regularly mentors emerging leaders to help them maximize their potential. He actively leads fundraising activities for the Association for India’s Development and Asha for Education in Cincinnati.

Vin lives in Minneapolis, MN with his wife Swapna and daughter Aishwarya. In his free time, he enjoys cooking, hiking, golf, and time with family.